VoIP Phone Setup Guide

This is our step by step guide to setting up and transferring your phone to Voice over IP.

There are a number of one time costs to setting up VoIP and transferring your number (a process called Porting), but once setup the monthly savings are considerable compared with a Landline Openreach service.

Typical Phone Only Landline (via BT, Post Office, Sky etc)

  • BT £31.99 per month (Line Rental plus Unlimited Calls to UK Phones and Mobiles)
  • Post Office £23.00 per month (Line Rental plus Unlimted Calls to UK Phone and 1000 minutes UK Mobiles)

Sipgate Basic VoIP

  • £9.95 Unlimited UK Phones and UK Mobiles – No Line Rental (£10 one time Credit, plus one-off costs of around £70-100)

First Year Post Office £276 or SIPGate Basic £219

Second Year Post Office £276 or SIPGate Basic £119.40

Don’t make any outgoing calls?

Sipgate Basic VoIP No Call Package

  • No Line Rental (£10 one time Credit, plus one-off costs of around £70-100, PAYG outgoing calls at 1p /min landline & 9p/min mobiles)

Instructions

Part 1

1. Setup Account with Sipgate Basic

www.sipgatebasic.co.uk

2. Activate Account via Email Confirmation

3. Enter Postal Address & Contact Number

 

4. Pick a temporary number

This is only used for setting up the account (you can select a local number or any other area code).

5. Login

Once account is setup – login for the first time to initiate Start code process. Sipgate will send a PIN code to your home address (takes a few days to arrive.

6. Order Hardware

While waiting for the Start Code to arrive, you can order the hardware needed. You can either order a dedicated VoIP phone or for most people wanting to use their current phone handset or cordless phone will need an ATA. This can be purchased from Amazon on the links below.

An ATA is an Analogue Telephone Adapter. It converts Ethernet / VoIP to traditional Phone Signal. This is the equivalent of your Landline Master Socket.

You will also need an adapter for a normal BT style phone plug.

Part 2

7. Login to Sipgate with Start Code to hand

8.Enter Start Code to verify identity

9. Add credit to the account

Minimum Payment £10 via Debit / Credit Card – do not use Paypal!

Under Account and Invoice Menu

(The reason is there is a £10 minimum charge and Paypal take a fee first)

 

10. Connect everything up as below.

Connect ATA to the New Fibre Router on Port 2,3,4 or 5. Do not remove Cable in Port 1 which goes to the Fibre ONT.

Connect your existing Phone to the VoIP Adapter using the BT Adapter Cable.

Your Master Socket or Extension phone Socket is not used.

 

11. Setup the VoIP Adapter following these instructions:

Setup ATA Instructions

Alternatively, we can do this for you for a one-off fee of £35+VAT, just call to book this in.

12. Test VoIP Setup

Use these number to make test calls to SipGate

10000

10005

10020

If these dont work, contact SipGate for support.

If the test calls work correct you can now use the service on the temporary number selected in Step 4.

 

Part 3

Porting your existing number

13. Email Porting Team

You need to email:

 porting@sipgate.co.uk

with the following information

1) Your current Landline Number that you want to Port.

2) Your current supplier name (ie BT / Sky / Vodafone / Talktalk etc)

3) Your Sipgate Basic Account Number

This is found on the top right hand side of the sipgatebasic website when logged in.

 

14. Confirmation

Sipgate will respond with confirmation if the porting is possible and with 2 forms to complete and sign.

15. Complete Forms

Complete the 2 forms, sign and return to Sipgate as instructed.

16.  Pay Porting Fee

There is a one off fee of £30 for porting, and a £10 fee if the porting is rejected by your supplier. Sipgate will provide instructions on how and when to pay this fee as part of the Porting process.

 

17. Porting Date

Your current telephone supplier will set a date for the porting to take place. This can be between 7 & 30 working days depending on the supplier. BT for example is normally 7 working days.


18. Porting Live

Once the porting is complete, your old number will work on your VoIP service and your old supplier should cancel your contract automatically.

You will need to contact your old supplier to check that both Broadband and Phone contracts are cancelled – they may charge you upto 30 days notice for cancelling.

Do NOT cancel your existing broadband or phone contract until after the porting is completed successfully.

  • Cancelling your Broadband only will result in a new Phone Only contract term starting.
  • Cancelling your Phone Line will result in being unable to recover the phone number or port it to VoIP.
  • If you are in contract for longer than 1 month, you will need to speak with your current supplier about exiting the contract. They may charge you for each remaining month you are in contract.

Leave a Reply

Your email address will not be published. Required fields are marked *